Shipping Policy
SHIPPING
Shipping Policy
General information
At Sibela Studio , each order begins to be prepared as soon as we receive the purchase confirmation.
Preparation time: 24–72 business hours.
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Orders placed after 3:00 PM are processed the next business day.
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During periods of high demand (Black Friday, Cyber Monday, Christmas, or sales), delivery times may be affected. If you notice any delays, please contact us at help@sibelastudio.com. and we will help you immediately.
Delivery times by destination
The following delivery times are estimated and are counted in business days (Monday to Friday).
| Destination | Estimated time |
|---|---|
| Spain | 2–3 days |
| Italy | 3–5 days |
| France | 3–5 days |
| Germany | 3–5 days |
| Netherlands | 3–5 days |
| Portugal | 3–5 days |
| United States (US) | 5–8 days |
| Canada | 6–8 days |
| Mexico | 6–10 days |
| United Arab Emirates | 5–8 days |
| Colombia | 10–12 days |
| Chili | 8–12 days |
| Argentina | 10–15 days |
ⓘ Note: Delivery times may vary depending on the time of purchase, location, and external circumstances (weather, holidays, logistical issues).
Shipping costs
Shipping costs are automatically calculated at checkout and can be viewed before confirming your order.
International Shipping and Customs
We ship to several countries within and outside the European Union.
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For destinations outside the EU , import taxes and duties (if applicable) are the responsibility of the customer and are payable to the relevant customs authority.
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If your country is not listed at checkout, please contact us at help@sibelastudio.com to help you.
Order tracking
When your order is shipped, you'll receive an email with the tracking number so you can check the status of your shipment at any time.
Address and deliveries
Please ensure the delivery address is correct and complete. In the event of unsuccessful delivery due to an incorrect address or prolonged absence, a second or reshipment attempt may incur additional shipping costs .
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Questions about your delivery? Email us at help@sibelastudio.com and we will respond as soon as possible.
